![]() You will see the same error as in 23a if the 60 seconds elapses without a MFA approval. Note: I f you do not approve the MFA prompt within 60 seconds, you will need to sign-in again and approve the most recent MFA prompt. Approve the push notification from the Microsoft Authenticator app on your mobile device or answer the incoming phone call and press # when prompted.If you get the following message, you may not have the correct multi-factor authentication default method setup. Please go to to add or make changes to your multi-factor authentication method.Remote Desktop Connection will begin to initiate the remote connection.Uncheck Reconnect if the connection is dropped.User account: Select the user account you created earlier.Enter the hostname of your Owens computer.Click the sign icon and select Add PC.Locate the Microsoft Remote Desktop app and install it onto your computer.Go to the Apple App Store on your computer.To learn how to change the default method, check out the How do I change my default Multi-factor Authentication method? FAQ.Īfter you have requested access and have been approved through the IT Service Desk, you will use the Remote Desktop Connection program on your Windows computer at home to access your Owens computer. Note: Employees using RDP Gateway to remote to campus must either use the Microsoft Authenticator app with push notification or receive a phone call. Any method that uses a 6-digit code (authenticator app or SMS) will not work. **Your office computer must be powered on. You will have the same access to all campus resources as you do in your office. Have your MFA app / registered phone handy as you will be prompted to approve the connection when you try to connect.The Remote Desktop Gateway allows you to use your Personal home Windows computer to access your Owens office computer. You can now use the new computer entry in the app to connect to your PC on campus using the remote desktop gateway. Enter the name of your on-campus PC and ensure that the gateway you just created is selected next to "Gateway" as shown below.Ĭlick on "Add" to save the entry. For "User Account" drop down the menu, select "Add User Account" and add your University login ID using the 'campus\loginid' format.Ĭlose the Prefences menu and in the main app screen, select the ' ' drop down on the app menu and select "Add PC". ![]() Select the "Gateway" tab and then use the ' ' button to add a new entry as shown below. Start the app and click "Microsoft Remote Desktop" on the desktop menu bar and then "Preferences". Install the Microsoft Remote Desktop app from the MacOS App Store. Check the prompt looks genuine and click approve and you should be connected to the remote Windows Computer or Server. If the prompt does not appear open the Microsoft Authenticator application and drag down to refresh. Click on Connect.Įnter your campus Username and Password in the form campus\nid (this connects you to the gateway server which will in turn allow you to connect to the required Windows Computer or Server).Įnter the campus Username and Password you want to use to connect to the remote Windows Computer or Server again in the form campus\nid. Click OKĪt this point you will get an MFA prompt on your phone (or a phone call from the automated service if using the "Phone Call" MFA method). ![]() Under the Use these RD Gateway server settings box enter .uk and click OK. Microsoft Authenticator App notificationīefore using the gateway service you must ensure that one of these MFA types is set as your default sign-in method on your MFA settings page:Ĭlick on the start icon in Windows and search for Remote Desktop Connection or hold down the Windows Key and R and enter mstsc.exe in the run box and press enter.Įnter the name of the Computer you want to connect to in the Computer box.Ĭlick on show options and select Advanced.The gateway service only supports the following MFA types: Access will be enabled within an hour.įor security, this service requires the use of Multi Factor Authentication (MFA) when connecting to a system. To use this service please complete the registration form. The Remote Deskop (RD) Gateway is used to connect to an on campus Windows PC or Server from off campus using either a Windows or Apple Macintosh computer.
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